Rangura.rw
Is an online shopping platform offering a wide range of quality products at competitive prices, delivered conveniently to customers across Rwanda.

To place an order:
Browse our products
Add items to your cart
Proceed to checkout
Enter your delivery details
Complete payment using the available payment options
You will receive an order confirmation after successful checkout.

No, you can place an order as a guest. However, creating an account allows you to track orders, view order history, and check out faster in the future.

We accept multiple secure payment options,
Including:
Mobile Money
Bank transfers
cash on delivery
Other locally supported payment methods (as displayed at checkout) All payments are processed securely.

Delivery time depends on your location:
Kigali City: 1–3 business days
Upcountry areas: 2–5 business days
You will be contacted before delivery.

Delivery fees vary depending on your location and the size of your order. The exact delivery cost will be shown during checkout before you confirm your order. in Kigali , Rwanda you pay 1500RWF ~ 1$

Yes. Once your order is shipped, you will receive tracking or delivery updates via phone, SMS, or email where applicable. You can also use this Link:
https://rangura.rw/order-tracking/

We offer a 30-day return policy.
Items must be:
Unused
In original condition
In original packaging
Accompanied by proof of purchase

Some items such as perishable goods, personal care items, gift cards, and digital products are non-returnable. View more about return policy on this page:
https://rangura.rw/refund_returns/

To request a refund:
Email us at info@rangura.rw
Whatsapp: +250788864676
Provide your order number and reason for return

Once approved, refunds are processed to the original payment method.

Refund processing time depends on your bank or payment provider. Typically, refunds are completed within 5–10 business days after approval.

No. Sale or discounted items are non-refundable, unless they are defective or damaged upon delivery.

If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery
Email info@rangura.rw or
Whatsapp :+250788864676 with photos of the item
We will arrange a replacement or refund.

Orders can only be canceled before they are shipped. Once shipped, cancellation is not possible. Please contact us immediately at info@rangura.rw .

Yes.
We take data protection seriously and use secure systems to protect your personal and payment information.